Privacy policy

Return and Refund Policy for Plants and Flowers

Our goal is to provide our customers with the best possible experience when shopping for plants and flowers. If for any reason you are not satisfied with your purchase, we are happy to assist you with returns and refunds under the following terms:

Applicable law:

This policy applies within the Netherlands.

Our return and refund policy is intended to provide transparency to our customers and to comply with Dutch consumer protection laws. We strive to describe our terms and conditions as clearly as possible.

Types of Returns:

We do not accept returns due to purchase regret. However, we are open to returns of incorrectly delivered items.

Terms for Returns:

You have 14 days after receiving your order to request a return.

Conditions for Returns:

The returned products must be in unused condition and must not show any signs of serious damage, especially non-living plants.

Refunds:

Once we have received and inspected your return, we will issue a refund within 7 to 15 days.

Postage costs:

If the product is damaged or incorrectly delivered, we will cover the costs of return shipping. In other cases, the return shipping costs are at your expense.

Contact information for Boundless Creations: